Live-In Care in Richmond (TW9)
Yes, NeeryVille Care provides live-in care in Richmond TW9 and across the London Borough of Richmond upon Thames. A trained, DBS-checked carer moves into the home and looks after your loved one day and night, so they stay in the house they know, near the Green they know. It is one carer who stays, with no rota of strangers and no one calling at awkward hours. Ask for the free assessment and we will tell you honestly whether live-in care is the right answer.
If an admission has already happened, we plan the return home around Kingston Hospital, which has a 24 hour emergency department and over 400 beds and serves Richmond. We can talk through the discharge with you and your family before your relative leaves the ward, so the carer is in the house first.
Richmond Hill climbs 165 feet from the river, and a walk to the shops that was once easy can become a trial on bad knees. Call us on 0208 129 5854 to talk it through, with no obligation.
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✓ CQC-Registered Provider
✓ Listed on NHS Find Care
✓ The Same Carer Every Visit
✓ Head Office in Highgate, North London
✓ Care Arranged in 24 to 48 Hours
Live-In Care at Home in Richmond: Green, Hill and River
Picture an ordinary Sunday. Your mother has always loved the theatre, and Richmond Theatre on Little Green, a late Victorian building by Frank Matcham, is not far from her door. Her carer checks the programme, picks the afternoon that suits her energy, goes with her, and afterwards finds a seat on the Green so she can watch the walkers and the dogs go by before they head home for tea. Nothing is rushed, and nobody has to leave in the middle of the second act.
Some weeks the plan is smaller: ten minutes by the water at Richmond Bridge, a bench on Terrace Gardens, a quiet read at the kitchen table. Because the carer lives in the house, the afternoon follows her mood and her pace. If this is the kind of Sunday you want back for her, ring us and say what she used to love doing.
Mornings That Move Gently
Washing, dressing and breakfast follow the order your relative has always kept. The carer wakes in the same house, so there is no early knock at the door and no clock-watching visitor.
A Familiar Voice in the House
Chat about the old days on Richmond Hill, the cricket on the Green, or the film they saw at the Odeon on Hill Street. For someone whose neighbours have changed, a regular companion matters as much as any task.
Medicines and Clinic Visits
Every dose is prompted and logged. The carer keeps the diary of GP and hospital appointments, comes along to Kingston Hospital when needed, and tells the family promptly if anything looks different.
Meals the Way They Like Them
Fresh cooking to your relative’s tastes and any dietary needs, with shopping from the places they trust. A frail appetite often improves when the food smells and tastes like their own kitchen.
Air, Water and Light
A slow stroll beside the river, or a turn around the Green where archery tournaments were held from the sixteenth century. Gentle outings help mood, appetite and sleep.
Hills, Steps and Bathrooms
Older houses near the centre mean stairs, narrow landings and awkward bathrooms. The carer helps with transfers, checks routes before a trip and spots hazards before they cause a fall.
What Families Say About NeeryVille Care
Families just like yours, facing the same decisions you are facing right now.
K
Kathryn
May 2026 · posted on Google
★★★★★
They keep us informed of all the happenings and the care we receive is constant
S
April 2026 · posted on Google
★★★★★
From the beginning, the experience has been positive and well organised. The support provided has been professional but also approachable, which makes a difference for our family
U
April 2026 · posted on Google
★★★★★
We are always assured of support and care whenever we need them.
★★★★★ Rated Care Provider
Why Richmond Families Choose NeeryVille Care
Search for live-in care in Richmond and you find branch pages with a few hundred words, a directory listing or a weekly price you have to scroll to find, and none of them name the hospital your relative will be admitted to. We aim to be plainer: our carers are our own employees, one carer stays with your family, and the price is on the page. Here is what that looks like in practice, and the number to ring if you want to see it for yourself.
Same carer, every day
Your relative sees one face at breakfast and the same face at bedtime. The carer learns how the tea is made, which chair is favourite and which topics bring a smile.
When someone has dementia, being greeted by someone they know steadies the whole day. Our same-carer approach is designed around that.
End it in 14 days, no fee
If anything about the arrangement feels wrong during the first 14 days, you may stop immediately, with no notice to serve and no bill for stopping.
That is the 14-Day Live Well at Home Guarantee, and it means your family can try live-in care without a long commitment.
Employed by us
NeeryVille Care is regulated by the Care Quality Commission, and each carer is employed, trained and supervised by us. We do not introduce self-employed workers, so you are never left managing a rota or payroll. You can read our registration on the CQC website.
Led by clinicians
Each package sits within a clinical governance framework led by experienced clinicians, so support for dementia, Parkinson’s or recovery after a stroke is steady and safe.
Home within two days
When Kingston Hospital names a discharge date, the pressure on families can be intense. Once we have assessed, a matched carer can usually be in the Richmond home within 24 to 48 hours, and sooner when it is urgent. Tell us the moment you hear the date and we will start planning that day.
A manager who answers
Daniel Johnson, our Registered Care Manager, has over twelve years in care and specialist dementia training, and he personally oversees every arrangement. When you call, you reach the people who run the care.
Still have questions about whether NeeryVille is the right fit for your family?
Call us on
0208 129 5854.
We will listen to your situation, answer every question you have and give you the time you need to make the right decision.
We are available 24 hours a day, 7 days a week.
Fully regulated and compliant with UK care standards
CQC | ICO | Dementia Friend | Homecare Association
CQC Registered Care Provider (View details)
Recognised care provider on the NHS website (View listing)
When Does Richmond Need a Live-In Carer?
Few families decide in a single moment. Live-in care is worth weighing up when your relative needs help round the clock but would rather stay in their own home than move to a care home.
Take a widow in a small home near Richmond Hill whose health has quietly changed. The cottage she has loved for decades now means a steep step at the front door and a bathroom she dreads. Then there is the day a ward at Kingston Hospital tells you she can go home, and nobody is there to make sure she takes her tablets.
Whatever has brought you here, we begin with the same question. Not “how many hours?” but “what would make each day better for this person, in Richmond?”
We also provide respite care, so a husband, wife or daughter who has been up every night can finally rest while a carer your relative has come to know takes over. Ring us and tell us what is happening at home.
Health Conditions Our Richmond Carers Support
Our live-in carers in Richmond support people living with dementia, recovering from a stroke, or living with Parkinson’s disease, multiple sclerosis, cancer and reduced mobility, in TW9 and across the London Borough of Richmond upon Thames.
If your loved one has a condition that is not listed, please
call us on
0208 129 5854.
Usually we can still help, and we will tell you plainly if we cannot.
If the need is mostly at night, our overnight care may suit better.
Two People, One Home: Couples in Richmond
Picture a husband who has always kept the household accounts and a wife who is now living with dementia. He copes by doing a little more each week, until the bills pile up and he stops sleeping. They should not have to part so that one can be cared for.
With live-in care, one carer looks after you both at home. The carer gives dementia support to her, lifts the weight of the day from him, and leaves him free to be her husband again. You can read how live-in care for couples works below.
Find out about live-in care for couples
Call us on 0208 129 5854
Available 24 hours a day, 7 days a week
Why Richmond Families Choose Live-In Care at Home Instead of a Care Home
A parent who knows every corner of Richmond, from the Green to the river, is rarely ready to give it up. Live-in care lets them stay in the house they know, with a carer there day and night.
Elizabeth I died at Richmond Palace on 24 March 1603, and the Tudor Gate House that Henry VII built in 1501 still stands in the town. Cricket was played on the Green in 1730, Richmond Bridge was completed in 1777, and almshouses founded in 1600 and 1661 still shelter older residents.
A care home would mean giving up their own bed, their own cupboards and the pattern of their day. With live-in care, one carer stays in the house and gets to know those habits, in place of a rota of strangers calling at awkward hours. Couples can stay together, with one carer helping both.
Houses of great age often come with steps, stairs and narrow bathrooms, so an upstairs bathroom or a front step can become a daily risk. A live-in carer helps on the stairs, runs errands and walks with your relative. If there has been an admission to Kingston Hospital, the carer can be in the house before your relative comes home from the ward.
To talk about what could work for your family, call us on 0208 129 5854 and we will tell you honestly whether live-in care is the right answer, with no obligation.
Live-In Care in Richmond: The Daily Price, £190
You should not have to chase for the price.
Live-in care with NeeryVille in Richmond starts from £190 per day, fully inclusive. No hidden fees, no extra charges.
The exact figure is confirmed in writing after your free assessment and before anything begins.
What the Daily Rate Includes
The daily rate covers a carer who lives in and is there day and night: personal care morning and evening, freshly cooked meals, medication prompted and recorded, help with mobility, trips to appointments at Kingston Hospital, shopping in Richmond town centre, prescriptions collected and real companionship.
For more complex needs, such as dementia care at home, live-in care for a couple or recovery after an operation, we give a personal quote after the assessment.
Paying for Care at Home in Richmond
Plenty of Richmond families do not know that someone else may carry part of the bill. Start with Attendance Allowance, which is paid to people over State Pension age who need help with personal care or supervision, is not means tested and does not require you to have a carer. Where the main need is a health need, NHS Continuing Healthcare can fund care in full, so it is worth asking for a checklist.
Richmond upon Thames Council offers a free needs assessment that usually starts with a phone conversation and is followed by a home visit, and the council says it will try to speak to a person in hospital before they are discharged. The Civic Centre is at 44 York Street, Twickenham, open Monday to Friday, 9am to 5pm. A separate look at your finances decides what you contribute.
Age UK Richmond gives free, independent advice on 020 8878 3625, Monday to Friday, 10am to 2pm, including help to claim money you may be entitled to. For memory concerns, the Richmond Memory Assessment Service at Livingston House, 2-6 Queens Road, Teddington, TW11 0LB, diagnoses dementia in people referred by their GP, and the Alzheimer’s Society runs a dementia support service for Richmond residents.
Our advice: get care in place first and sort the paperwork alongside it. Your relative should not wait while forms are processed.
Want the full picture on funding?
Starting Live-In Care in Richmond
Most families tell us they wish they had phoned sooner. This is how it goes when you do.
01
Make one phone call
You need nothing prepared.
Ring 0208 129 5854 and you will reach Daniel Johnson or a member of our care team.
Tell us what is worrying you about life at home in Richmond, and we will say plainly what would help. No forms, no pressure.
Just a direct conversation with people who do this every day.
03
We get to know them
We ask about the daily routine, the likes and dislikes, and what makes Richmond home, whether that is the Green, the river or the church on Red Lion Street. If you want a carer in place this week, tell us so at the start.
Our full assessment becomes their personal care plan.
We match the carer
Skills are matched to the needs, and personality to the person, so the carer fits into the household.
With the 14-Day Live Well at Home Guarantee behind you, there is nothing to lose by beginning.
02
04
The carer moves in
Your carer moves in, usually within 24 to 48 hours of the assessment, and as soon as possible after a discharge.
When the call comes from Kingston Hospital we put the arrangement first.
You have one point of contact throughout.
Most families go from first call to a carer in the house in 24 to 48 hours. When the need is urgent, we move faster.
Our care manager arranges the free assessment at a time that suits you, at your relative’s home or by phone first, and stays in touch once the carer has moved in. Everything is agreed in writing before care begins.
Call us now on
0208 129 5854.
Live-In Care Beyond Richmond Town
We provide live-in care across Richmond and the wider London Borough of Richmond upon Thames. Whether your loved one lives up Richmond Hill, near the Green or by Old Deer Park, we can usually have a carer in place within 24 to 48 hours.
We also cover nearby areas such as Kew, Petersham, East Sheen and Twickenham, and provide live-in care throughout England.
London
Live-In Care in St Margarets (TW1)
Live-In Care in Twickenham (TW1)
Live-In Care in Ham and Petersham (TW10)
Live-In Care in Mortlake (SW14)
Live-In Care in East Sheen (SW14)
Live-In Care in Roehampton (SW15)
We cover these areas and can discuss your loved one’s needs right away.
Live-in care is available throughout England including areas not yet listed above. If you cannot find your area call us on 0208 129 5854
and we will confirm coverage and arrange an assessment within 24 hours.
Neeryville Care - Compassionate Home Care You Can Trust
Live-In Care in Richmond: Answers for Local Families
How much does live-in care in Richmond cost?
Live-in care from NeeryVille Care in Richmond is £190 per day, fully inclusive, with no hidden extras. After the free assessment we confirm the exact figure in writing before anything is agreed.
How quickly can live-in care start in Richmond?
Usually within 24 to 48 hours of the assessment, including when someone is coming home from Kingston Hospital. We ask for the discharge date as early as you have it, so the carer is in the house first.
Do you provide live-in care for people with dementia?
Yes. One carer lives in the house and gives one-to-one support, which helps because familiar rooms and a familiar face keep a day calmer for a person with dementia. For a diagnosis, the Richmond Memory Assessment Service in Teddington sees people referred by their GP.
Is live-in care better than a care home?
That is a personal decision. Live-in care keeps your relative in their own home with their own routine and one person’s full attention, and a couple can stay together. We will go through the practical points with you, such as the room for the carer, before you decide.
What happens if my carer is ill or on holiday?
We arrange a cover carer, so your relative is not left without support when the regular carer is unwell or away.
Is NeeryVille Care regulated by the CQC?
Yes. NeeryVille Care Ltd is registered with the Care Quality Commission, and you can look us up on our CQC provider page.
Which areas of Richmond do you cover?
We cover Richmond Hill, Richmond Green, Little Green, Hill Street, Red Lion Street and the streets by Old Deer Park (TW9), and nearby areas including Kew, Petersham, East Sheen and Twickenham.
Do you offer respite care in Richmond?
Yes. NeeryVille also provides respite care. A live-in carer stays at home with your relative while you rest, travel or simply catch up on sleep, which suits a family member who has been caring day and night.
Can you support a hospital discharge?
Yes. We arrange live-in care so that your relative returns from Kingston Hospital to a home with a carer already in place, and the council says it will try to speak to a person in hospital before discharge.
What is the 14-Day Live Well at Home Guarantee?
If the arrangement does not feel right for any reason in the first 14 days, you may end it straight away. There is no notice period and no fee.
How do I pay, and can I get funding?
Payment is by Bank Transfer or Direct Debit only. Depending on circumstances, help may come from Attendance Allowance, NHS Continuing Healthcare or an assessment by Richmond upon Thames Council, and Age UK Richmond can advise free on 020 8878 3625.
Can a live-in carer help my father manage Richmond Hill and the walk down to the river?
Yes. Richmond Hill rises about 165 feet from the bridge, so the carer picks the time of day, the route and the stopping places to suit his legs. Many families like a seat at Terrace Gardens before a slow walk back.
Will the carer take my mother to Richmond Theatre or the Orange Tree?
If she is able and keen, yes. Richmond Theatre on Little Green and the Orange Tree Theatre, in a former 1867 school with 172 seats, are both in the town. The carer checks access and seating first, and stays beside her throughout.
Where does someone in Richmond go for a memory assessment?
The GP usually refers the person to the Richmond Memory Assessment Service at Livingston House in Teddington, reached on 020 3513 5000, Monday to Friday, 9am to 5pm. The carer can go along to the appointment and note the answers for the family.