Complaints Procedure – NeeryVille Care Ltd
At NeeryVille Care Ltd, we are committed to delivering high-quality, person-centred care. We welcome feedback and take all complaints seriously as part of our commitment to continuous improvement.
How to Make a Complaint
You can raise a concern or complaint by:
Email: info@neeryvillecare.com
Phone: 0208 129 5854
Who Handles Complaints
All complaints are overseen by:
Registered Manager: Shola Daniel Johnson
Our Commitment
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All complaints will be acknowledged within 24–48 hours
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We will investigate thoroughly and fairly
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We will keep you informed throughout the process
Process
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Complaint received and acknowledged
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Investigation carried out by the Registered Manager
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Outcome shared with you
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Actions taken where required to improve service
Resolution Time
We aim to resolve complaints within 28 days, depending on complexity.
Escalation
If you are not satisfied with the outcome, you may escalate your complaint to:
Care Quality Commission (CQC)
Website: www.cqc.org.uk
You may also seek independent advice or advocacy support.
Confidentiality
All complaints are handled in confidence and will not affect the quality of care you receive.
Continuous Improvement
Complaints are used as part of our quality assurance process to improve services, staff training, and care delivery.
