Complaints Procedure – NeeryVille Care Ltd 

​How to Make a Complaint

You can raise a concern or complaint by:

Email: info@neeryvillecare.com
Phone: 0208 129 5854

Who Handles Complaints

All complaints are overseen by:

Registered Manager: Shola Daniel Johnson

​

Our Commitment

• All complaints will be acknowledged within 24–48 hours

• We will investigate thoroughly and fairly

• We will keep you informed throughout the process

​

Process

1. Complaint received and acknowledged

2. Investigation carried out by the Registered Manager

3. Outcome shared with you

4. Actions taken where required to improve service

​

Resolution Time

We aim to resolve complaints within 28 days, depending on complexity.

​

Escalation

If you are not satisfied with the outcome, you may escalate your complaint to:

Care Quality Commission (CQC)
Website: www.cqc.org.uk

​

You may also seek independent advice or advocacy support.

​

​

Confidentiality

All complaints are handled in confidence and will not affect the quality of care you receive.

​

Continuous Improvement

Complaints are used as part of our quality assurance process to improve services, staff training, and care delivery.