Privacy Policy – NeeryVille Care Ltd

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Who We Are

NeeryVille Care is a trading name of NeeryVille Care Ltd
31 Altior Court, 74–76 Shepherds Hill, London, N6 5RJ
Email: info@neeryvillecare.com
Phone: 0208 129 5854

ICO Registration Number: ZB680559

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What Information We Collect

We may collect and process the following data:

• Personal details (name, address, contact details)

• Enquiry information submitted through forms

• Information provided via phone calls or email

• Care-related information where required for service provision

• Website usage data (via cookies and analytics tools)

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How We Use Your Information

We use your data to:

• Respond to enquiries and provide information about our services

• Carry out care assessments and deliver services

• Manage communication with clients and families

• Improve our website and services

• Comply with legal and regulatory obligations (including CQC requirements)

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Legal Basis for Processing

We process your data based on:

• Consent (when you submit an enquiry)

• Contractual necessity (when providing care services)

• Legal obligation (CQC and regulatory compliance)

• Legitimate interests (improving services and communication)

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How We Store Your Data

Your data is securely stored and only accessible to authorised staff.
We retain data only for as long as necessary to fulfil its purpose or meet legal obligations.

Sharing Your Data

We may share your data with:

• Healthcare professionals (where necessary for care delivery)

• Regulatory bodies such as the Care Quality Commission (CQC)

• IT and system providers (for secure processing)

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We do not sell or share your data for marketing purposes.

Cookies & Analytics

Our website uses cookies and tools such as Google Analytics to understand how visitors use our site and improve user experience.

You can control cookies through your browser settings.

Your Rights

You have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion of your data

• Object to or restrict processing

• Lodge a complaint with the Information Commissioner’s Office (ICO)

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Contact

If you have any questions about this policy or your data:

Email: info@neeryvillecare.com
Phone: 0208 129 5854

We may update this policy from time to time to reflect legal or operational changes.