Safeguarding at NeeryVille Care : Verified, Named and Accountable
Every family that places a loved one in the care of a professional has one underlying question. Can we trust these people with someone we love?
This page exists to answer that question completely and transparently. Not with reassuring language. With verifiable facts, named professionals, confirmed legislation, downloadable policies and direct contact information for the person accountable for everything.
We do not ask families to take our word for anything. We give them the evidence to verify it themselves.
Who Is Accountable for Safeguarding at NeeryVille Care
Safeguarding at NeeryVille Care is not managed by a committee or delegated to a coordinator. There is one named professional with full lead responsibility. One person families can contact directly. One person accountable to the Care Quality Commission.
That person is Daniel Johnson, Registered Care Manager.
Daniel Johnson holds the registered manager designation with the Care Quality Commission for NeeryVille Care Ltd. He has over 12 years of direct clinical experience in home care and a specialist background in psychology and dementia care. He built NeeryVille Care's safeguarding framework personally, to current CQC standards, from the foundation of the organisation.
Daniel is contactable directly. Not through a call centre. Not through an administrator.
Call: 0208 129 5854
Email: info@neeryvillecare.com
Available 24 hours a day, 7 days a week.
What CQC Registration Means for Families
NeeryVille Care Ltd is registered with the Care Quality Commission. This is not a lesser status than being rated. It is a confirmed threshold of regulatory compliance.
To register with the CQC a provider must demonstrate:
A named Registered Manager with confirmed qualifications and fitness to practice. A robust safeguarding policy aligned to CQC Regulation 13. A safe recruitment process including enhanced DBS checks for every carer. A clinical governance framework covering risk, incidents, complaints and duty of candour. Evidence of financial viability and operational competence. Confirmation that the service is safe, effective, caring, responsive and well-led before a single client is accepted.
NeeryVille Care met every one of these requirements to achieve registration. CQC Provider ID: 1-21254500455. CQC Location ID: 1-21974390349.
A provider that is registered and not yet rated has met the registration threshold and has not yet been subject to a scheduled inspection. A provider that is rated Outstanding or Good has met the same threshold and has subsequently been inspected. Both are CQC compliant. One has simply been operating longer.
Our Safeguarding Framework: Policy Number CC2
NeeryVille Care operates a full written Safeguarding Adults at Risk Policy, reference number CC2, reviewed and maintained by Daniel Johnson as Registered Care Manager.
The policy is aligned to the six safeguarding principles embedded in the Care Act 2014:
Empowerment. People are supported to make their own decisions with informed consent. Safeguarding is done with people, not to them.
Prevention. Every carer is vetted, DBS checked, trained and supervised before placement. The risk of harm is reduced before care begins.
Proportionality. Our response to any concern is proportionate to the level of risk. We do not take unnecessary or disproportionate action.
Protection. People are safe and supported throughout any safeguarding process.
Partnership. We work alongside local authorities, health professionals and the Care Quality Commission at every stage.
Accountability. Every concern is recorded, investigated and reported in accordance with confirmed procedures. Nothing is left undocumented.
The full policy is available to download below. Families, healthcare professionals, commissioners and local authority teams are encouraged to read it.
Download NeeryVille Care Safeguarding Adults at Risk Policy - PDF
The Legislation Our Framework Is Built On
Our safeguarding framework complies with and references the following confirmed legislation:
The Care Act 2014. The primary legislation governing adult safeguarding in England. Places a duty on providers and local authorities to safeguard adults at risk and promote wellbeing.
CQC Regulation 13: Safeguarding service users from abuse and improper treatment. Providers must have robust procedures to protect adults from harm, abuse, neglect, exploitation, degrading treatment, unnecessary restraint and inappropriate limits on freedom.
The Safeguarding Vulnerable Groups Act 2006 and the Protection of Freedoms Act 2012. Establishes the framework preventing unsuitable people from working with vulnerable adults. Every NeeryVille carer is checked against the DBS barred list before placement.
The Mental Capacity Act 2005. Governs all decisions made on behalf of people who may lack capacity. Every NeeryVille carer is trained in mental capacity principles.
The Equality Act 2010. Protects people from discrimination in the delivery of care. Our care is delivered without discrimination on any grounds.
The Human Rights Act 1998. Enshrines the right to live free from abuse, degrading treatment and unlawful interference.
The Health and Social Care Act 2012. Sets out provider responsibilities for safe, effective and high quality regulated care.
Our Verifiable Credentials: Everything Families Can Check
NeeryVille Care is transparent about every credential and registration. Every item below can be verified independently by families, healthcare professionals or commissioners.
CQC Registration:
Provider ID: 1-21254500455
Location ID: 1-21974390349
Verify on the CQC website
Companies House Registration:
NeeryVille Care Ltd
Company Number: 14902299
Verify on Companies House
NHS Find Care:
NeeryVille Care is listed on the NHS Find Care directory as a verified provider.
NHS Find Care directory
Hillingdon Care and Support Directory:
NeeryVille Care is listed as a verified provider on the official Hillingdon Council directory.
Hillingdon Care and Support Directory
West Berkshire Council Directory:
NeeryVille Care is listed as a verified provider on the official West Berkshire Council directory.
West Berkshire Council directory
Our Policies: A Complete Governance Framework
Our Safeguarding Adults at Risk Policy operates alongside a complete suite of governance policies. Every policy below is maintained by Daniel Johnson as Registered Care Manager and reviewed regularly.
Accidents and Incidents Reporting Policy ✓
Complaints Policy ✓
Data Protection Policy ✓
Disciplinary and Grievance Policy ✓
Disclosure and Barring (DBS) Procedure ✓
DBS Referral Policy ✓
Duty of Candour Policy ✓
Equality, Diversity and Inclusion Policy ✓
Ill Treatment or Wilful Neglect Policy ✓
Liberty Safeguards Policy ✓
Mental Capacity Act Policy ✓
Positive Risk Taking Policy ✓
Risk Assessment and Management Policy ✓
Safer Recruitment Policy ✓
Safe Use of Restraint Policy ✓
Whistleblowing Policy ✓
This is not a partial framework. It is the complete governance structure required of a CQC-regulated managed provider.
Our Safeguarding Partnership
NeeryVille Care Ltd is based in the London Borough of Haringey and operates within the Haringey Safeguarding Adults Partnership framework for our North London operations.
For clients receiving live-in care in other parts of England, the safeguarding framework of the relevant local authority applies. We work collaboratively with every local authority safeguarding team in every area where we provide care, from Hillingdon and Camden in London to West Berkshire and beyond.
How to Raise a Safeguarding Concern
If you are concerned about the safety or welfare of any adult receiving care from NeeryVille Care, please contact us immediately. Every concern is taken seriously, acknowledged within 24 hours and acted on in accordance with our confirmed procedures.
Call Daniel Johnson directly:
0208 129 5854
Available 24 hours a day, 7 days a week.
Email: info@neeryvillecare.com
If you believe someone is in immediate danger call 999.
For concerns about an adult at risk in Haringey who is not receiving care from NeeryVille Care, contact Haringey Council's First Response Team directly.
Why Families and Professionals Choose to Trust NeeryVille Care
Trust in a care provider is not built on a rating alone. It is built on the quality of the people, the transparency of the systems and the willingness of the provider to be held accountable.
NeeryVille Care has one named professional accountable for everything. A complete written governance framework. Verifiable registrations on three council and NHS directories. A downloadable safeguarding policy. A 14-Day Live Well at Home Guarantee that puts financial risk on us, not on families.
No other live-in care provider in North London or West Berkshire publishes this level of verifiable transparency.